Praise
In Praise of The Real Food Company - Doing The Right Thing 1. Dear Real Food Company, My order was delivered today by a member of The Royal Mail team. He did not force the package through our letterbox but instead placed it in my hand. I opened the package only to find this:- All of the contents of the tub were now in the plastic bag. Somehow the tub had been squashed open. Whether this happened at your end or in transit, I have no idea. I took the little tub out of the plastic bag and tried to rescue the contents after reshaping the container but no matter what I did, I could not repair the crushed cardboard base in a way that made the tub leak-free again. Of course, I could use sellotape or sticky labels but that is not the point. Naturally, I expected to receive the tub in tip-top condition. I have no idea what your policy is when you receive legitimate complaints like this one but I trust that you will do the right thing. I am very disappointed. Spending a total of £9.24 inclusive ...