Aftermath
Lamb's Ears My younger brother Simon would have been sixty seven years old tomorrow - March 22nd. For months I have been wrangling with the pensions company he entrusted with his savings. On his pensions plan I was named as the sole beneficiary in the event of his death. It was very clear and Simon had no dependents. Almost on his death bed, he told me what he wanted me to do with his money and probably died believing implicitly that the well-known pensions/assurance company would do the right thing in a professional manner. For my part, I promised Simon that I would fulfil his wishes. There have been regular phone calls, e-mails and most recently a strongly worded letter which I posted to the Customer Relations department of the pensions company at their head office in Edinburgh. I have found the whole experience to be both infuriating and stressful. The quality and efficiency of their communications have both been dreadful.. Now, eight months after Simon's death, it see...