Charity
The "Thank You" card was from Dove House Hospice Before my younger brother Simon died, he told me how he wanted any remaining money to be distributed. Most of what he left behind came from a pension plan he had agreed with a well-known insurance company. He showed me the policy and confirmed that I was listed as the "sole beneficiary". At that moment, he probably imagined that it would be pretty straightforward for me to make a successful claim. Little did he know that the process would be painfully slow, difficult and stressful. It took me eight long months to get the money out of them and in the end I think it was the physical letter of complaint that I sent to their Customer Services office in Edinburgh that finally got the desired result. It was a hell of a ride and not one that I ever wanted to take. Anyway, I am pleased to say that nearly all the money has now been distributed according to Simon's wishes. He had told me that he wanted the lion's...