As a former government employee myself, I never needed to pay much heed to taxation for I was taxed at source and it was not necessary to submit tax forms at the end of each financial year. It was all done for me.
However, this year I have a couple of tax issues to address via HMRC. In this process I have discovered that on their system I am still listed as being employed by Rotherham Metropolitan Borough Council. HMRC sent me a letter about the matter last week. It was a big surprise as I was employed by Rotherham between January 1978 and August 31st 1980 and never since.
Last Friday morning I tried to phone HMRC about this but our wireless house phone ran out of charge after thirty minutes. I had been kept waiting all that time. This morning I tried again with a fully charged phone but again it ran out of charge so I tried our old wired house phone.
I sat there for fifty minutes until finally, finally I was put through to a human being in the north east of England. As I waited I listened to mind-numbing muzak and an intermittent recorded message: "Thanks for waiting. Your call is important to us. Please continue to hold. An adviser will answer your call as soon as possible". You have probably heard similar false claims yourself while waiting at the end of a call.
Earlier I had heard, "Please note, this call may be recorded for monitoring and training purposes". When I hear that I always think I should be warning them that I will be doing the same!
Anyway the adviser with the north eastern accent dealt with the matter as best he could before telling me that I would need to get in touch with Rotherham Council myself to request a P45 termination of employment certificate - from 44 years ago!
On the internet, Rotherham Council seem to be highly skilled in hiding contact details and building "chat" systems that do not address the questions you want to ask. However, I persevered and finally managed to get through to their Human Resources department where I spoke to a helpful young man who noted my request and promised it would be dealt with in the next few days. Truthfully, I would not put much money on that happening.
The time I have spent on the phone dealing with a matter that was not of my own making is time I will never be able to get back. "All of our advisers are very busy at the moment". Well employ and train some more then!
from Yorkshire Pudding https://ift.tt/TaVztRl
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